FREQUENTLY ASKED QUESTIONS
Will JOCKEY WHEEL BUDDY fit my trailer? Absolutely. JOCKEY WHEEL BUDDY is designed to fit all trailers with a 6″ (150mm), 8″ (200mm), 10″ (250mm), 12″ (300mm, ARK XO500, ARK XO750, ARK CMJW350, BOS and Trail-a-Mate jockey wheels. Galvanised bolt, washers and a Nyloc Nut to suit are provided with each BUDDY sold.
Is my JOCKEY WHEEL BUDDY covered under warranty?
JOCKEY WHEEL BUDDY warrants that the Product will be free from defects in materials and workmanship for a period of 2 year from date of purchase. This warranty is not transferable to a subsequent person if the Product is sold by the original purchaser during the warranty period. If a product is found to be defective before the end of the warranty period under normal acceptable use, the product will be replaced free of charge.
Can I install JOCKEY WHEEL BUDDY on my new or 2nd hand trailer myself?
Yes. Regardless of mechanical expertise, anyone can install their new JOCKEY WHEEL BUDDY themselves. Simply remove the existing bolt that holds the wheel, place the JOCKEY WHEEL BUDDY over the jockey wheel fork, thread the bolt provided with your BUDDY through the fork and jockey wheel and tighten the nyloc nut. You are now ready to use your JOCKEY WHEEL BUDDY.
Can I move my trailer once JOCKEY WHEEL BUDDY is installed?
Yes … JOCKEY WHEEL BUDDY is designed to stay permanently attached to your jockey wheel. JOCKEY WHEEL BUDDY with Cut-Out Base enables full manoeuvrability of the trailer when the jockey wheel is down and pivots with the jockey wheel for travelling. JOCKEY WHEEL BUDDY with Solid Base is suitable for larger trailers. When the jockey wheel buddy is activated on the jockey wheel, the trailer cannot be pushed around. For transit, simply pivot the jockey wheel and JOCKEY WHEEL BUDDY out of the way as usual.
Can JOCKEY WHEEL BUDDY support my 3500kg caravan/trailer?? Yes. The weight on your jockey wheel is equivalent to the ball weight on your towball. JOCKEY WHEEL BUDDY is made of quality hot dipped galvanised Australian steel. It will withstand pressures far greater than the ball weight and carries a full replacement warranty of 2 years, provided the Buddy is not used incorrectly. Expect the JOCKEY WHEEL BUDDY to outlast your current jockey wheel – it should be operational for years and years.